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Requests and offers

How do I post a request?

Choose a service, describe the job, add photos if you can, tell us your area and when you need it, and set your budget. It takes about two minutes.

How long do offers stay open?

Each offer stays open for 6 hours. Your request stays open for 48 hours or until you book someone.

What is a counter-offer?

A provider can accept your budget or suggest a different price with a note explaining why. You choose which offer to take.

What if nobody sends an offer?

We tell you, and you can post again with more detail or a different budget. New providers join every week.

Payments and fees

When do I pay?

You pay when you book, by card or a local payment method where available. You see the price, fees and total before you pay. Your booking is confirmed once the payment is confirmed by our payment provider.

What fees are there?

Customers pay a service fee on top of the job price, the standard rate is 5%. The job price, the fee and the total are always shown before you pay.

How do refunds work?

If a job is cancelled after you paid, or our team decides a refund is due after reviewing a problem, the money goes back to the card or account you paid with. It can take 3 to 5 working days to show.

Cancellations and problems

Can I cancel a booking?

Yes, until your provider is on the way. After that, a call-out fee may apply because the provider has already travelled. The amount is shown before you book (in United States it is $20).

The job is done. What now?

Check the work, then tap Confirm job is done. If you do nothing, the job completes automatically 24 hours after the provider marks it done.

Something went wrong. What do I do?

Open the booking and choose Report an issue. Tell us what happened and add photos if you have them. Our support team aims to reply within 2 working hours. Safety issues are handled 24/7.

Safety and privacy

Who can see my address?

Providers see only your area until you book and pay. Then your chosen provider sees your full address so they can find you.

How are providers checked?

Every provider confirms their phone number and uploads a government ID. Electrical, AC, generator and fumigation work needs a trade certificate or permit, which our team reviews.

Should I pay a provider directly?

No. Pay through Taskifix so you get a receipt and our help if something goes wrong. Report anyone who asks you to pay outside the platform.

For providers

How do I get verified?

Create a provider account, add your services and how far you travel, and upload a government ID such as a national ID card, passport or driver's licence. Most profiles are reviewed within one working day.

How much does Taskifix charge?

A commission of 10% of the agreed job price, taken only on completed jobs. Joining and sending offers is free.

When do I get paid?

Payouts go out every Friday for jobs completed by Wednesday night, to the payout account you add in Earnings.

What if a customer is not home?

Open the job and choose Report an issue. Our team reviews the timeline and messages and decides on any call-out fee.